Shipping policy

 

1. PROCESSING TIME

  • Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays)
  • You will receive a confirmation email once your order has been placed
  • You will receive a shipping confirmation email with tracking information once your order ships
  • Please note that processing times may be longer during peak seasons or for limited edition products

2. SHIPPING METHODS AND RATES

Shipping costs are calculated at checkout based on your location and selected shipping method. Available options may include:

  • Standard Shipping (5-7 business days)
  • Expedited Shipping (2-3 business days)
  • Express Shipping (1-2 business days)

3. DOMESTIC SHIPPING (United States)

We ship to all 50 states. Delivery times are estimates and not guaranteed. Actual delivery times may vary based on carrier performance and destination.

4. INTERNATIONAL SHIPPING

International shipping availability and rates vary by country. International orders may be subject to:

  • Customs duties and import taxes (responsibility of the recipient)
  • Longer delivery times due to customs processing
  • Additional documentation requirements

5. ORDER TRACKING

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your shipment's progress.

6. SHIPPING ADDRESS

Please ensure your shipping address is accurate and complete. Paula Marie Skincare is not responsible for orders shipped to incorrect addresses provided by the customer. Address changes must be requested before the order ships.

7. DELIVERY ISSUES

Lost or Stolen Packages: If your tracking shows the package was delivered but you haven't received it, please:

  • Check with neighbors or building management
  • Verify the shipping address
  • Contact the carrier directly
  • Contact us within 7 days of the delivery date

Damaged Packages: If your package arrives damaged, please:

  • Take photos of the damaged packaging and products
  • Contact us within 48 hours of delivery
  • We will work with you to resolve the issue

8. UNDELIVERABLE PACKAGES

If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.

9. WEATHER AND CARRIER DELAYS

Paula Marie Skincare is not responsible for delays caused by weather conditions, carrier issues, or other circumstances beyond our control. We recommend choosing expedited shipping during extreme weather conditions.

10. PRODUCT CARE DURING SHIPPING

Our skincare products are carefully packaged to withstand normal shipping conditions. However, extreme temperatures may affect product consistency. If you receive a product that appears affected by temperature, please contact us.

11. PO BOXES AND APO/FPO ADDRESSES

We ship to PO Boxes and military addresses (APO/FPO). Please note that expedited shipping options may not be available for these addresses.

12. CONTACT US

For questions about shipping or to check on your order status, please contact us through our website at www.paulamarieskincare.com.